Returns and refunds

Sending something back and getting your money

Can I return an item?Returns are accepted for wrong, damaged or defective items. 1 min read
How do I ask for a return?Within 48 hours of delivery, with photos or a video. 1 min read
My item arrived damaged or wrongTell us within 48 hours with photos and we will put it right. 1 min read
Who pays for return shipping?You do, unless we sent a wrong or damaged item. 1 min read
When will I get my refund?You choose: instantly to your Dazzle Monk Wallet, or within 7 working days to your original payment method. 1 min read
Will I get a replacement or a refund?Your choice: a refund, or a replacement when the same item is in stock. 1 min read
My refund hasn’t arrivedWhat to check, and when to write to us. 1 min read

Hi Monk!Ask us anything. We usually reply in a few minutes.