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Returns and refunds

My item arrived damaged or wrong

Tell us within 48 hours with photos and we will put it right.

Updated 13 Nov 2026 1 min read

We’re sorry. Please tell us within 48 hours of delivery with your order ID, clear photos or a video of the item and the packaging, and what’s wrong.

When the return is because of our mistake, we pay the return shipping. If a replacement is in stock we may send one; otherwise we refund you.

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