How do I ask for a return?
Within 48 hours of delivery, with photos or a video.
Ask within 48 hours of delivery. Requests after that can’t be accepted.
- Open My account › Orders, pick the order and choose Return, or press Write to us on this page.
- Share your order ID, clear photos or a video of the product and the packaging, and a short description of the problem.
- We email you whether the return is approved and how to send it.
Sending it back
Returned items must be unused and in their original condition, with the original packaging, certificates, invoice and tags, and packed securely.
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