Return & Refund Policy

At Dazzle Monk, we specialize in authentic numismatics, rare banknotes, collectibles, and art prints. Due to the unique and collectible nature of our products, we follow a strict yet fair return and refund policy to ensure transparency and customer satisfaction.

By placing an order on www.dazzlemonk.com, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only in the following cases:

• Wrong product shipped
• Product received in damaged condition
• Manufacturing defect (if applicable)

Returns will NOT be accepted for:

• Change of mind or personal preference
• Minor variations in color, design, serial numbers, or condition inherent to collectible items
• Damage caused after delivery
• Items that have been tampered with, altered, or used
• Digital products or downloadable content
• Clearance, auction, or limited-edition items (unless damaged in transit)

2. Return Request Timeline

• All return requests must be raised within 48 hours of delivery
• Requests received after this period will not be accepted
• To initiate a return request with:
  • Order ID
  • Clear images/videos of the product and packaging
  • Description of the issue

3. Condition of Returned Items

Returned items must:

• Be unused and in original condition
• Include original packaging, certificates (if any), invoices, and tags
• Be securely packed to avoid damage during return transit

We reserve the right to reject returns if the product does not meet the above conditions.

4. Shipping & Return Costs

• Return shipping costs are borne by the customer, unless the return is due to our error (wrong or damaged item)
• We recommend using a trackable and insured courier service
• Dazzle Monk is not responsible for items lost or damaged during return shipping

5. Inspection & Approval

• Once the returned item is received, it will undergo a quality inspection
• You will be notified via email regarding approval or rejection of your return
• Inspection typically takes 2–4 business days

6. Refund Process

• Approved refunds will be processed to the original payment method only
• Refund timeline:
  • Within 7 working days after approval
  • Bank processing times may vary depending on your payment provider

 Shipping charges, COD fees, and payment gateway fees (if any) are non-refundable

7. Replacement Policy

• If a replacement is available, we may offer a replacement instead of a refund
• Replacement dispatch is subject to stock availability
• If a replacement is unavailable, a refund will be issued

8. Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account
2. Contact your card issuer or payment provider
3. If the issue persists, contact us at hello@dazzlemonk.com

9. Amount Debited but Order Not Confirmed

• If the payment amount is debited from the customer’s account but not credited to Dazzle Monk, the transaction is considered pending or failed.
• In such cases, the amount is usually automatically reversed by the bank or payment gateway within 7–10 working days, subject to bank policies.

10. Pricing & Payments

• All prices are listed in Indian Rupees (INR)
• Prices may change without prior notice
• Full payment must be completed before order shipment
• By making a payment, you confirm authorization to use the selected payment method

11. International Orders

• Customs duties, taxes, and import charges (if applicable) are the responsibility of the customer
• International orders are non-returnable, except in case of damage or incorrect shipment

12. Right to Refuse Service

Dazzle Monk reserves the right to:

• Reject return or refund requests that do not comply with this policy
• Cancel orders suspected of fraud or misuse of our return system

13. Contact Information

Email: hello@dazzlemonk.com
Website: www.dazzlemonk.com